Leading Remediation Norfolk, VA

About Our Norfolk, VA Restoration Team

We are a local, IICRC-certified restoration company with a dedicated team of fire and smoke damage specialists. We understand the emotional toll a fire takes, and we are committed to helping our Norfolk, VA neighbors recover with compassion and professionalism. Our job is to secure your property, clean the damage, and rebuild your home, all while working directly with your insurance company to ease your burden.

What You MUST DO:

• Call for Professional Help Immediately: Call our 24/7 Norfolk, VA emergency line at 18335410100. Soot and smoke are acidic and will cause further damage (etching, staining) if not treated quickly.
• Limit Movement: Limit movement in the home to prevent soot particles from being ground into carpets and upholstery.
• Protect Your Hands: If you must touch items, wear clean gloves. The oil from your hands can react with soot and cause further damage.
• Protect Your Health: Use a dust mask or respirator if you must be inside, as airborne soot and chemicals are hazardous.
• Secure Important Documents: If safe, retrieve critical documents like insurance policies, passports, and financial records.

What You MUST NOT DO:

• Do NOT Attempt to Clean Soot Yourself: This is the most important rule. Soot is oily and embeds itself in surfaces. Wiping it with a standard cloth or sponge will only smear and permanently set the stain. Specialized techniques are required.
• Do NOT Use Electronics: Do not turn on any TVs, computers, or appliances. Soot can get inside and short-circuit the electronics when powered on.
• Do NOT Use Upholstered Furniture: Do not sit on or try to clean upholstered furniture or carpets. You will embed the soot.
• Do NOT Eat Any Food: Dispose of all food and beverages, including canned goods, that were exposed to the fire, heat, or smoke.
• Do NOT Turn on Your HVAC System: This will circulate soot and contaminants throughout your entire Norfolk, VA home, causing cross-contamination.Our professional team will arrive at your Norfolk, VA home, secure the property (e.g., board-up windows), assess the damage from fire, soot, and water, and begin the restoration process.

Fire Damage FAQs

• Can you get rid of the smoke smell?Yes. This is a key part of our service. We use specialized equipment, such as thermal foggers and ozone generators, to neutralize and permanently remove smoke and soot odors.
• Can any of my belongings be saved?You will be surprised at what our contents restoration division can save. We can often restore electronics, furniture, clothing, and important documents.

General Service FAQs

• What if the fire department used a lot of water?This is very common. We are also expert water damage restoration specialists. The first thing we will do is extract all the water and begin the drying process to prevent mold.
• How does the insurance process work?We are insurance claim specialists. We will provide a complete, itemized inventory and damage estimate for your Norfolk, VA adjuster using the same software (Xactimate) that they use.